Introduction & Scope
Dkok game ("we", "us", "our") takes your privacy seriously. This Privacy Policy ("Policy") applies to our website, mobile app, and all related services.
By creating an account on dkok game, using our services, or browsing our website, you are agreeing to this Policy. Please read it carefully.
This Privacy Policy has been prepared in compliance with international data protection laws and regulations. Our goal is to ensure the highest level of protection for your data while continuing to improve our services.
- This policy applies to all registered and unregistered users.
- We do not knowingly collect personal data from anyone under the age of 18.
- Any changes to this policy will be published on this page.
What Data We Collect
Dkok game collects different types of data for different purposes. Below is a detailed breakdown of what data is collected and how.
| Data type | Example | Collection point |
|---|---|---|
| Identity Information | Full name, date of birth, national ID number | Registration & KYC Verification |
| Contact Information | Mobile number, email address | Account Registration |
| Financial Information | Mobile banking number, transaction history | Deposits & Withdrawals |
| Device Information | IP address, browser, operating system | Every Session |
| Usage Data | Betting history, preferred games, login timestamps | While Using the Platform |
| Communication records | Support chat messages, emails | Support communications |
How Your Information Is Used
Dkok game uses collected data solely for specific, legitimate purposes. The primary reasons for how we use your data are clearly outlined below.
- Account Management: Your data is used to create, verify, and secure your account.
- Service delivery: Your information is used to process bets, gaming activity, deposits, and withdrawals.
- Identity verification (KYC): User identity is verified to prevent fraud and money laundering.
- Customer Support: Your information is used to resolve your complaints and inquiries.
- Promotional Communications: With your consent, bonuses, offers, and updates are sent to you via SMS or email.
- Platform Improvement: User experience is analyzed to continuously improve our services.
- Legal Obligation: Data may be used to meet the requirements of government regulatory authorities.
- Responsible Gaming: Patterns of excessive play are identified so timely support can be provided.
We will never sell your data to advertisers or send you unsolicited messages without your consent.
Cookies & Tracking Technologies
Dkok game uses cookies and similar technologies on its website and app to enhance your experience and keep services running smoothly.
- Essential cookies: Required for login sessions, security tokens, and core site functions. These cannot be disabled.
- Functional Cookies: Used for your language preferences, theme settings, and personalized experience.
- Analytics Cookies: Used to understand which parts of the site are most visited. This data is fully anonymized.
- Security cookies: Used to detect fraud and bot activity.
You can disable non-essential cookies through your browser settings. Please note that doing so may affect the functionality of certain features.
Data Security Measures
Dkok game uses industry-leading technology to protect your personal and financial information. Our security framework operates on multiple layers.
- SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
- Two-factor authentication (2FA): OTP verification adds an extra layer of security at login.
- Firewall & DDoS Protection: Our servers are protected against cyber attacks.
- Regular Security Audits: Independent security experts conduct regular system audits.
- Staff Training: All staff receive regular training on data privacy practices.
- Access Controls: Only authorized personnel can access data on a need-to-know basis.
Data Retention Period
Dkok game does not retain data longer than necessary. Retention periods depend on the type and purpose of the data.
| Data type | Retention period |
|---|---|
| Account Information | 5 years after account closure |
| Transaction Records | 7 years (legal obligation) |
| Support Chat Logs | 2 Years |
| Cookies & session data | Up to 30 days |
| KYC Documents | 5 years after account closure |
Once the designated retention period ends, data is securely deleted or anonymized so that identification is no longer possible.
Your Rights
As a dkok game user, you have several important rights over your personal data. We respect these rights and are committed to upholding them.
Right of Access
You can request to know what information we hold about you.
Right to Rectification
You may request corrections to any inaccurate or outdated information.
Right to Erasure
You can request deletion of your data, unless we are required to retain it by law.
Right to Object to Processing
You can object to your data being used for marketing purposes.
Right to Data Portability
You may request a download of your data in a standard, portable format.
Right to Restrict Processing
In certain circumstances, you may request that processing of your data be temporarily paused.
To exercise these rights, please support@dkokgame.net. We typically respond within 30 business days.
Child Protection Policy
Dkok game services are intended for users aged 18 and above only. We do not knowingly collect data from minors.
- Age is verified at the time of registration.
- If we become aware that data has been collected from a minor, it will be deleted immediately.
- If you believe your child is using this platform, please contact us immediately.
International Data Transfers
Dkok game's servers and data centers may be located across multiple countries. We enforce strict safeguards for all cross-border data transfers.
- Any international data transfers are carried out in accordance with international data protection standards.
- Where recipient countries lack adequate data protection laws, contractual safeguards are put in place.
- Encryption is always applied when transferring data.
Changes to Privacy Policy
Dkok game may update this privacy policy as needed. We will notify you in advance of any significant changes.
- You will be notified of any changes via email or SMS.
- The "Last Updated" date at the top of this page will be revised accordingly.
- Continued use of the platform after any changes take effect will be considered acceptance of the updated Policy.
Contact & Complaints
Contact us for any questions, requests, or complaints regarding this Privacy Policy.
- Email: support@dkokgame.net
- Live chat: 24/7 Support in Bengali on the Platform
- Help Center: Visit Help Center
We typically respond to all privacy-related requests within 72 hours.
Privacy FAQ
Questions Our Users Ask Most